Complaint Performance
Firm name: EUI Limited
Group: Admiral Group Plc
Other firms included in this report (if any): Admiral Insurance Company Limited & Admiral Insurance Gibraltar Limited
Period covered in this report: 1st Jul 2024 to 31st Dec 2024
Brands/trading names covered: Admiral, Bell, Diamond, Elephant, Gladiator, Ford Insure & More Than

View Insurance and pure protection data

View Credit related data

Number of complaints opened per 1000 policies in force (at reporting period end date)

4.40

Number of complaints opened

73,418

Number of complaints closed

72,246

Percentage closed within 3 days

46%

Percentage closed after 3 days but within 8 weeks

50%

Percentage upheld

62%

Main cause of complaints opened

General admin / customer service - Errors / not following instructions

Number of complaints opened per 1000 policies in force (at reporting period end date)

1.00

Number of complaints opened

2,549

Number of complaints closed

2,543

Percentage closed within 3 days

N/A

Percentage closed after 3 days but within 8 weeks

N/A

Percentage upheld

48%

Main cause of complaints opened

N/A

Close window